Refund policy
Return & Refund Policy
At Velissea, we want you to feel confident trying MorningGlide Bamboo Compression Gloves. That is why every order is covered by our 30-Day Money-Back Guarantee and Free Size Replacement Policy.
Please read this policy carefully before placing your order. By purchasing from Velissea, you agree to the terms below.
30-Day Money-Back Guarantee
You may request a return for a refund within 30 days of the delivery date shown in your tracking information.
To qualify for our 30-Day Money-Back Guarantee:
- You must contact us within 30 days of delivery.
- The product must be returned to us.
- The return must include the complete pair of MorningGlide Bamboo Compression Gloves and all original physical components included with the order.
- This includes the wash bag, printed materials, packaging, and any other physical accessories or gifts included with your purchase.
- The gloves must not be altered, cut, repaired, intentionally stretched, heavily stained, heavily soiled, exposed to damaging liquids or chemicals, or damaged through misuse or improper washing.
- The return must be shipped back within 14 days after we approve your return request.
Used gloves are eligible for return under our 30-Day Money-Back Guarantee as long as they have only been used for a reasonable trial period and are returned in reasonable, clean, and sanitary condition.
Normal trial use is permitted. Excessive wear, strong odors, heavy staining, pet damage, intentional damage, or use inconsistent with the product’s care instructions may make the order ineligible for a full refund.
How to Start a Return
To start a return, contact us at:
Please include:
- Your full name
- Your order number
- The email address used at checkout
- A short reason for the return
- Photos or video if the product arrived damaged, defective, incomplete, or incorrect
Once your request has been reviewed, we will send you return instructions.
Please do not send your order back before receiving return approval from our support team.
Items returned without approval or sent to an address other than the approved return address may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged, defective, incomplete, or incorrect.
We strongly recommend using a tracked shipping service when returning your order. Velissea is not responsible for return packages that are lost, delayed, damaged, or delivered to the wrong address by the carrier.
Original paid shipping fees, shipping protection, priority processing fees, and other non-product service fees are non-refundable unless required by law.
Refund Processing
Once your return has been received and inspected, we will notify you by email.
If your return is approved, the refund will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear on your bank or card statement after it has been processed. Processing times may vary depending on your bank or payment provider.
Refunds are issued only after the returned order has been received and inspected.
We reserve the right to refuse or reduce a refund if the order is returned:
- Missing one of the gloves
- Missing the wash bag or another physical component
- Damaged through misuse
- Altered, cut, repaired, or intentionally stretched
- Heavily stained or soiled
- In an unsanitary condition
- With strong odors
- Damaged by pets
- Damaged through improper washing or drying
- Used substantially beyond a reasonable trial period
- Outside the approved return period
- Contrary to the return instructions provided
Any permitted refund reduction will be based on the condition of the returned order and the value of missing or damaged physical components.
Free Size Replacement
MorningGlide gloves must fit snugly to provide meaningful compression. If the size you ordered does not fit correctly, you may request one free size replacement within 30 days of delivery.
To request a size replacement, contact:
Please include:
- Your full name
- Your order number
- The size you originally ordered
- The replacement size you need
- A photo showing the gloves or their fit if requested by our support team
Our Free Size Replacement Policy includes:
- One replacement size per eligible order
- No additional charge for the replacement pair
- Free standard shipping for the approved replacement pair
We may ask you to return the original pair before or after sending the replacement. If a return is required, follow the instructions provided by our support team.
The original gloves must be returned in reasonable condition and must not be damaged, altered, heavily stained, heavily soiled, or intentionally stretched.
Size replacements are subject to product availability.
A free size replacement does not restart or extend the original 30-day refund period. The refund period continues to be calculated from the delivery date of the original order.
Free size replacement is limited to one replacement per customer, household, shipping address, order, or payment method.
Damaged, Defective, Incomplete, or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, contact us within 7 days of delivery at:
Please include your order number and clear photos or video showing the issue.
Examples may include:
- A glove arriving with a torn or open seam
- A hole or visible manufacturing defect present on arrival
- Receiving only one glove instead of a complete pair
- Receiving the wrong size or product
- A missing wash bag
- A damaged wash bag
- A major physical component missing from the order
- Visible damage caused during shipping
If the issue is confirmed, we may offer an appropriate replacement, store credit, or refund depending on the circumstances.
We may ask you to return the affected item before a replacement or refund is issued.
Damage caused after delivery by improper use, incorrect washing, machine drying, excessive stretching, cutting, alteration, pets, sharp objects, chemicals, or failure to follow care instructions is not considered a manufacturing defect.
Order Cancellations
Orders may be cancelled only before they have been processed or shipped.
To request a cancellation, contact:
We cannot guarantee that a cancellation request will be completed before the order enters processing.
If your order has already been processed, packed, shipped, or handed to the carrier, it cannot be cancelled. You may still request a return after delivery under our 30-Day Money-Back Guarantee.
Order Changes
Requests to change a size, quantity, product selection, or shipping address must be submitted before the order has been processed or shipped.
Once an order enters processing, we may be unable to make changes.
Submitting a change request does not guarantee that the change can be completed before shipment.
Shipping, Delivery, and Lost Packages
Once your order has shipped, tracking information will be sent to the email address provided at checkout.
An order is considered delivered when carrier tracking shows that it was delivered to the shipping address provided at checkout.
Velissea is not responsible for packages that are marked as delivered by the carrier but are lost, stolen, or misplaced after delivery.
If this happens, please:
- Check with household members
- Check with neighbors
- Check mailrooms, reception desks, or building management
- Look around the delivery location
- Contact the local carrier or delivery office
We will provide available tracking information and reasonable assistance with investigating the delivery, but we cannot guarantee a replacement or refund for a package confirmed as delivered by the carrier.
If your package is delayed in transit, contact us and we will help you review the tracking status with the carrier.
If we cannot ship your order within the estimated or advertised shipping timeframe, we will notify you and provide the available options. These may include agreeing to a revised shipping date or cancelling the unshipped order for a refund.
Incorrect or Incomplete Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
Velissea is not responsible for orders shipped to an incorrect, incomplete, or outdated address provided by the customer.
If you notice an address error, contact us immediately at:
We will attempt to update the address, but changes cannot be guaranteed once the order has entered processing or shipment.
If a package is returned to us because of an incorrect or incomplete address, we may offer to reship the order. Additional shipping charges may apply.
If the package is delivered to the address entered at checkout or is not returned to us, we may be unable to issue a replacement or refund.
Refused or Unclaimed Packages
If a package is refused, rejected, or left unclaimed and is returned to us, we may issue a refund after the returned package has been received and inspected.
Original paid shipping costs and any return shipping charges imposed by the carrier may be deducted from the refund where permitted by law.
If a refused or unclaimed package is not returned to us, we cannot issue a refund.
Included Gifts and Bonus Materials
Eligible MorningGlide orders may include:
- A Velissea wash bag
- The Morning Hands Protocol
- Printed instructions
- Digital guides or downloadable materials
- Other promotional accessories or bonuses listed on the product page
Physical gifts and accessories included with the order form part of the complete product package.
To receive a full refund, all physical components must be returned unless our support team provides different instructions.
If the wash bag or another physical component is missing or damaged, we may reduce the refund by the reasonable value of the missing component.
Digital materials, downloadable files, and bonus guides have no separate cash value and are not refundable on their own.
Receiving or accessing the Morning Hands Protocol does not affect your eligibility to return the physical MorningGlide product within the eligible return period.
Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards
- Items clearly marked as final sale
- Digital products or downloadable files purchased separately, unless required by law
- Returns requested more than 30 days after delivery
- Returns shipped after the approved return deadline
- Returns sent without prior approval
- Returns sent to an unauthorized address
- Individual gloves from an incomplete pair
- Products intentionally altered, cut, repaired, or modified
- Products damaged through improper washing or drying
- Products damaged through misuse, chemicals, water exposure, pets, or sharp objects
- Products with heavy stains, strong odors, excessive wear, or unsanitary conditions
- Orders missing major physical components
- Replacement products provided outside the terms of this policy
This section does not affect valid rights available under applicable consumer protection law.
Exchanges Other Than Size Replacements
At this time, we do not offer general product exchanges.
Approved size changes are handled through our Free Size Replacement Policy.
For any other product change, you may return the eligible order under our 30-Day Money-Back Guarantee and place a new order separately.
One Guarantee Per Customer
Our 30-Day Money-Back Guarantee is limited to one refunded order per customer, household, shipping address, or payment method.
Our Free Size Replacement Policy is also limited to one approved size replacement per eligible order.
These policies are intended to allow customers to evaluate MorningGlide fairly, not to permit repeated purchase, use, replacement, and return activity.
We reserve the right to reject return or replacement requests that show signs of fraud, repeated policy abuse, intentional damage, or misuse.
Chargebacks and Payment Disputes
If you experience an issue with your order, please contact us first at:
We can assist with:
- Returns
- Size replacements
- Refunds
- Damaged or defective products
- Missing or incorrect items
- Delivery concerns
- Product questions
If a chargeback or payment dispute is opened while we are already assisting you, we may be unable to issue a direct refund because the payment may be placed under review by the bank or payment provider.
In the event of a chargeback or payment dispute, we reserve the right to provide the payment provider with relevant order information, including:
- Order confirmation
- Checkout details
- Customer contact information
- Shipping address
- Tracking information
- Proof of shipment
- Proof of delivery
- Customer communication history
- Return and refund policy acceptance
- Return instructions provided
- Size replacement requests
- Evidence of product delivery, replacement, return, use, or refund
- Other records relevant to the dispute
Opening a chargeback does not automatically qualify an order for a refund outside the terms of this policy or any applicable consumer rights.
Policy Abuse and Fraud
Velissea reserves the right to refuse a refund, replacement, or future order where there is reasonable evidence of:
- Fraudulent activity
- False claims of non-delivery
- Repeated guarantee abuse
- Intentional product damage
- Returning a different product
- Returning an incomplete pair
- Manipulated photographs or documents
- Excessive returns connected to the same customer, household, address, or payment method
Nothing in this section limits rights that cannot legally be excluded.
Changes to This Policy
We may update this Return & Refund Policy from time to time.
The policy that applies to your order is the version published on our website at the time your order was placed, unless applicable law requires otherwise.
Contact Us
For any return, refund, replacement, delivery, or product issue, contact us at:
Please include your order number so our support team can assist you more quickly.