Shipping policy
Shipping Policy
This Shipping Policy explains how Velissea processes, ships, and delivers orders for Aligna. By placing an order with Velissea, you confirm that you have read, understood, and agreed to the terms below.
Please read this policy carefully before placing your order.
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Shipping Destinations
Velissea currently ships exclusively within the United States.
This includes the 48 contiguous states.
Shipping to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, Northern Mariana Islands, APO/FPO/DPO military addresses, and P.O. Boxes may be subject to extended delivery times, additional carrier fees, or carrier restrictions depending on coverage at the time of order.
If we are unable to ship to the address provided, your order will be cancelled and refunded.
We do not ship internationally at this time. International orders placed in error will be cancelled and refunded.
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Free Shipping
Velissea offers free standard shipping on all Aligna orders within the United States. No minimum order value is required.
Original shipping fees, if any are paid for upgraded shipping or special services, are non-refundable unless required by law.
For return-related details, please review our Return & Refund Policy.
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Order Processing Time
Orders are processed Monday through Friday, excluding U.S. federal holidays.
Standard order processing time is 24 to 48 business hours from the time your order is successfully placed and payment is confirmed.
Processing time may be extended due to:
Orders placed on weekends or U.S. federal holidays
Payment review, fraud screening, or identity verification
High-volume promotional periods
Black Friday, Cyber Monday, holiday season, or major launches
Incomplete or incorrect shipping information
Address correction requests
Severe weather, natural disasters, public health emergencies, labor disputes, carrier disruptions, or other events outside our control
You will receive a shipping confirmation email with tracking information once your order has been handed to the carrier.
Please check your spam or junk folder if you do not see your shipping confirmation email.
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Delivery Time
Standard delivery time after dispatch is usually 7 to 10 business days for the contiguous United States.
Estimated total delivery time:
Order Processing Time: 24–48 business hours
Shipping Time: 7–10 business days after dispatch
For Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO/DPO addresses, and remote areas, delivery may take longer depending on the carrier.
Delivery timelines are estimates only and are not guaranteed. Velissea is not responsible for delays caused by the carrier or events outside our reasonable control.
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Carrier Delays
Once your order has been handed to the carrier, Velissea no longer has physical control over the package.
Velissea is not responsible for delivery delays caused by:
Carrier service disruptions
Carrier capacity issues or operational delays
Severe weather
Natural disasters
Wildfires, floods, earthquakes, hurricanes, or other emergencies
Public health emergencies
Labor strikes or work stoppages
Incorrect, incomplete, or undeliverable addresses provided by the customer
Failed delivery attempts
Address changes requested after dispatch
Any other circumstance outside Velissea’s reasonable control
Carrier delays do not automatically qualify an order for cancellation, refund, or replacement unless the package is officially declared lost by the carrier.
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Tracking Your Order
Every order ships with tracking information.
Your tracking number will be sent to the email address used at checkout once your order has been dispatched.
Tracking updates are provided by the carrier, not Velissea. Tracking may take 24 to 72 hours to begin showing movement after dispatch. This is normal and does not mean the package is lost.
If your tracking has not updated for more than 7 consecutive business days after the first carrier scan, please contact us at:
Use the subject line:
Tracking Issue — Order #[Your Order Number]
We will help review the tracking status and, when appropriate, open a carrier investigation.
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Shipping Address Responsibility
The customer is responsible for providing a complete, accurate, and deliverable shipping address at checkout.
Before placing your order, please confirm:
Full recipient name
Complete street address
Apartment, unit, or suite number, if applicable
Correct city, state, and ZIP code
Valid email address
Valid phone number, if required by the carrier
If you need to request an address change, email us within 4 hours of placing your order at:
Use the subject line:
Address Change — Order #[Your Order Number]
We will do our best to help, but address changes are not guaranteed.
Once an order has entered fulfillment, been packed, shipped, or handed to the carrier, the shipping address can no longer be changed.
Velissea is not responsible for orders shipped to an incorrect, incomplete, outdated, or undeliverable address provided by the customer.
If a package is delivered to the address entered at checkout, no refund or replacement will be issued due to an incorrect customer-provided address.
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Undeliverable, Refused, Or Unclaimed Packages
If a package is returned to us because it was undeliverable, refused, unclaimed, or shipped to an incorrect or incomplete address provided by the customer, we may offer one of the following options after the package is returned to us:
Reship the order after the customer pays any applicable reshipping fee
Issue a refund for the product cost only, minus any shipping, return shipping, or handling fees charged by the carrier
If the package is not returned to us, we cannot issue a refund or replacement.
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Lost Packages
A package is considered lost in transit only when:
The package has not been delivered within the expected delivery window plus additional carrier investigation time, and
The carrier officially confirms that the package is lost after an investigation
If you believe your package may be lost, contact us at:
Use the subject line:
Lost Package — Order #[Your Order Number]
Please include your order number and tracking number.
We may open a carrier investigation, which typically takes 5 to 10 business days depending on the carrier.
If the carrier confirms the package is lost, Velissea may, at our discretion, offer:
A free replacement, or
A refund
We do not issue refunds or replacements while a carrier investigation is still open or while the package is still within the standard delivery window.
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Stolen Packages And Delivery Confirmation
A package is considered delivered when the carrier tracking shows it was delivered to the shipping address provided at checkout.
Carrier delivery confirmation is the official record of delivery.
Velissea is not responsible for packages that are lost, stolen, misplaced, or removed after the carrier marks them as delivered.
This includes, but is not limited to:
Porch theft
Packages taken from a lobby, mailbox, doorstep, or package room
Packages accepted by another person at the address
Packages misplaced by building staff, roommates, neighbors, or front desk staff
Packages delivered to the address entered at checkout when that address was incorrect or outdated
If tracking shows your package as delivered but you cannot locate it, we recommend:
Checking with neighbors, household members, building staff, mailrooms, or front desk staff
Checking around the delivery area
Contacting the carrier directly
Filing a carrier claim where available
Filing a police report for suspected theft
Velissea will provide available tracking and delivery information to help you with your claim, but we do not issue refunds or replacements for packages marked as delivered by the carrier.
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Damaged Packages
If your package arrives visibly damaged, contact us within 48 hours of delivery at:
Use the subject line:
Damaged Package — Order #[Your Order Number]
Please include:
Your order number
Photos of the outside of the package
Photos of the inside packaging
Photos or video of the damaged product
A short description of the issue
Damage reports submitted more than 48 hours after delivery, or without clear supporting photos or video, may not qualify for a free replacement and may be handled under our standard Return & Refund Policy.
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Multiple Items, Bundles, And Split Shipments
If an order contains multiple items, bundle items, or more than one Aligna product, the items may ship separately. If this happens, you may receive more than one tracking number.
Receiving one part of an order before another does not qualify the order for cancellation, refund, or chargeback. Remaining items will continue to ship within the applicable delivery window.
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Order Cancellations
To request an order cancellation, contact us within 4 hours of placing your order at:
Use the subject line:
Cancellation Request — Order #[Your Order Number]
We can only cancel an order if it has not yet entered fulfillment, been packed, shipped, or handed to the carrier.
Once an order has entered fulfillment or has shipped, it cannot be cancelled. After delivery, you may request a return under our Return & Refund Policy.
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Chargebacks Related To Shipping
If you have a shipping issue, please contact us first at:
We are here to help with tracking issues, delivery problems, damaged packages, carrier delays, and lost package investigations.
By placing an order with Velissea, you agree that the carrier’s official tracking and delivery confirmation are valid evidence of shipment and delivery.
If a chargeback or payment dispute is opened for non-receipt while tracking shows that the order was shipped or delivered, Velissea reserves the right to provide the payment provider with all relevant order and shipping evidence, including:
Order confirmation
Customer name and contact details
Shipping address entered at checkout
Tracking number
Carrier tracking history
Delivery confirmation
Delivery date and time
Delivery photo or GPS information, if available from the carrier
Customer communication history
This Shipping Policy
Return & Refund Policy
Proof that shipping terms were available before purchase
Opening a chargeback does not override this Shipping Policy, our Return & Refund Policy, or the terms accepted at checkout.
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Contact Us
For all shipping-related questions, contact us at:
Response time: 1–2 business days, Monday through Friday, excluding U.S. federal holidays.
Please include your order number in the subject line so we can help you faster.
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Policy Changes
Velissea reserves the right to update or modify this Shipping Policy at any time.
The version of the policy in effect at the time of your purchase is the version that applies to your order.
By completing a purchase on Velissea, you confirm that you have read, understood, and agreed to this Shipping Policy.