HELPCENTER
Frequently asked questions
Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here
Payments & Safety
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We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
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Yes. Our store uses SSL encryption to protect your data, and all transactions are securely processed through trusted payment gateways.
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All prices are listed in EUR. Your bank may apply a conversion fee if you're shopping from outside the Eurozone.
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No. For your security, we do not store any payment information. All transactions are processed securely through encrypted third-party payment providers.
Shipping & Delivery
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We ship in Europe. Shipping availability and delivery times may vary by destination.
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Processing usually takes 1–3 business days. Delivery times vary depending on your location but typically range from 3-9 business days.
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Yes, we offer free standard shipping across all of Europe. No minimum purchase required.
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Once your order is shipped, you’ll receive a tracking link via email to follow your package in real time.
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A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Returns & Refunds
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Yes. We offer a 14-day return window from the date of delivery. Items must be unused, in original condition, and in their original packaging.
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Simply contact our customer support team with your order number and reason for return. We’ll guide you through the process.
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Once we receive and inspect the returned item, refunds are processed within 10-15 business days to your original payment method.
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Return shipping costs are the responsibility of the customer, unless the item was damaged or incorrect.